Reply to every Google review without living in the inbox.
theStacc pulls your Google reviews into one inbox, flags the ones rated 3 stars or lower, and drafts a reply for each. You approve, and it posts to Google.
Manage Google reviews in one inbox
Every review with its stars, author and reply status. Filter to the ones that need you, read the draft, post it.
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Marcus T.
Great cleaning, but I waited 25 minutes past my appointment time.
Needs attention -
Priya S.
Dr. Lee was so patient with my son. We’ll be back.
Responded -
Jordan K.
Billing took two calls to sort out.
Needs attention -
Elena R.
Friendly front desk and a spotless office.
Published
MMarcus T.Yesterday
Great cleaning, but I waited 25 minutes past my appointment time.
Thanks for the kind words about your cleaning, Marcus, and sorry about the wait. That’s not the visit we want for you. We’ve added a buffer to afternoon bookings so it doesn’t happen again. If you’d like to talk it through, call the front desk.
Dr. Amy Lee, Brightside Family Dental
- 1inbox for your Google reviews
- 3★and lower flagged first
- AIreply draft for every review
- $49a month with Local SEO
How to respond to Google reviews
Short, specific and human. This is the shape theStacc drafts every reply in, so you start from a good answer instead of a blank box.
How to respond to positive reviews
- Thank them by name
- Mention the detail they liked
- Invite them back
How to respond to negative reviews
- Stay calm and own what went wrong
- Say what you changed
- Offer a way to talk privately
- Keep it short
How to respond to a 3-star review
- Thank them for what went well
- Address the gap they noticed
- Show the fix, without excuses
Brightside Family Dental
MMarcus T.
a day ago
Great cleaning, but I waited 25 minutes past my appointment time.
Thanks for the kind words about your cleaning, Marcus, and sorry about the wait. We’ve added a buffer to afternoon bookings so it doesn’t happen again.
AI review replies, with you in control
The draft is automatic. What reaches Google is your call.
- Add context and a sign-offTell it what changed, or sign the reply as the owner instead of “the team”.
- Regenerate until it sounds rightEach new draft is written from scratch in the tone the review calls for.
- Post to Google, or copyPublish from theStacc once your profile is connected, or paste it yourself.
- Never the wrong reviewIt matches name, text and time. If two reviews look alike, it won’t post.
$49/month
Review replies, 15 Google posts a month, a profile score and rank tracking. Free 3-day trial, no charge.
Google review questions
Do I need to respond to Google reviews?
You don’t have to, but Google recommends it, and replies are public: future customers read how you handle praise and problems. Answering every review, especially the critical ones, shows you care. theStacc makes that quick by drafting a reply for each new review.
How do you respond to a 3-star review?
Thank the customer for what went well, acknowledge the part that fell short, and say what you are doing about it, in a few sentences and without excuses. theStacc flags every review rated 3 stars or lower and drafts a reply in that shape.
Can you get rid of 1-star reviews?
Not by asking. Google removes reviews only when they break its policies, such as spam, fake or off-topic content, and you can report those from your Business Profile. For genuine 1-star reviews, a calm public reply and a fix is what helps. theStacc does not delete or hide reviews.
Does theStacc reply to Google reviews automatically?
It drafts the reply automatically. You decide what gets posted: edit, regenerate, copy it to paste yourself, or click Post reply to publish it to Google once your profile is connected. If it cannot match the review with certainty, it refuses to post and asks you to paste the reply instead.
Which review sites does it cover?
Google reviews on your Google Business Profile. Reviews sync when you add a location, when you ask, and when the data is out of date. It is not a multi-site review tool for Yelp or Facebook.
How much does Google review management cost?
It is part of theStacc Local SEO at $49 a month, together with 15 Google posts a month, a profile score and rank tracking. Start with a free 3-day trial, no charge.
More for your reviews
Get more reviews, free review tools, and the full Local SEO module.