Reviews
Monitor reviews, generate AI responses, and track review metrics.
theStacc's review management lets you monitor, respond to, and analyze all your Google reviews from one place.
Review dashboard
Navigate to Local SEO > Reviews to see all your Google Business Profile reviews.
Filtering
- By star rating - Filter to show only 1-star, 2-star, etc.
- Needs attention - Show only unanswered reviews
- All reviews - Complete review history
Review details
Each review shows:
- Customer name and profile
- Star rating
- Review text
- Date posted
- Your reply (if any)
- Reply status
AI-generated responses
For each review, theStacc can generate a professional response:
- Click on a review that needs a response
- Click Generate Response to get an AI-drafted reply
- Review and edit the suggested response
- Post the response directly to Google
AI responses are tailored to:
- The review's sentiment (positive, neutral, negative)
- Specific points mentioned by the reviewer
- Your business details and services
- Professional, brand-appropriate tone
Review metrics
Track your review health over time:
- Total review count - How many reviews you have
- Average rating - Your overall star rating
- Rating distribution - Breakdown by star level (1-5)
- Response rate - Percentage of reviews with replies
- Average response time - How quickly you typically respond
Best practices
- Respond to every review, positive or negative
- Reply within 24-48 hours for best impact on local rankings
- Use AI-generated responses as a starting point, then personalize
- Thank positive reviewers and address concerns in negative reviews
- Quick, thoughtful responses build customer trust and improve your local ranking