Reviews
Monitor customer reviews across platforms, generate AI-powered review responses, and track your review metrics over time.
theStacc's review management lets you monitor, respond to, and analyze all your Google reviews from one place.
Review dashboard#
Navigate to Local SEO > Reviews to see all your Google Business Profile reviews.
Filtering#
- By star rating - Filter to show only 1-star, 2-star, etc.
- Needs attention - Show only unanswered reviews
- All reviews - Complete review history
Review details#
Each review shows:
- Customer name and profile
- Star rating
- Review text
- Date posted
- Your reply (if any)
- Reply status
AI-generated responses#
For each review, theStacc can generate a professional response:
- Click on a review that needs a response
- Click Generate Response to get an AI-drafted reply
- Review and edit the suggested response
- Post the response directly to Google
AI responses are tailored to:
- The review's sentiment (positive, neutral, negative)
- Specific points mentioned by the reviewer
- Your business details and services
- Professional, brand-appropriate tone
Review metrics#
Track your review health over time:
- Total review count - How many reviews you have
- Average rating - Your overall star rating
- Rating distribution - Breakdown by star level (1-5)
- Response rate - Percentage of reviews with replies
- Average response time - How quickly you typically respond
Best practices#
- Respond to every review, positive or negative
- Reply within 24-48 hours for best impact on local rankings
- Use AI-generated responses as a starting point, then personalize
- Thank positive reviewers and address concerns in negative reviews
- Quick, thoughtful responses build customer trust and improve your local ranking