Subscription Status & Access

Every module you run (Content SEO, Local SEO, Social Media) has its own subscription, and that subscription's status decides whether you can keep generating content. This page explains each status, what it means for your access, and where to see it.

To see your current plan and status at any time, open Settings > Billing. Each module is tracked separately there, so you might have one module active and another in a different state.

The four statuses#

Active#

A paid subscription that is running normally. You have full access to the module and can generate content up to your plan's limit. Nothing is required from you - your card is charged automatically each billing cycle.

Trialing#

Your trial period is running. You get full access to all of the module's features during the trial, exactly like a paid plan. Your dashboard and billing page show the days remaining, so you always know how long is left.

When the trial ends, you either convert to a paid plan (access continues seamlessly) or access turns off. You can upgrade to a paid plan at any point during the trial - see Billing & Plans.

Past due#

A scheduled payment failed. This usually means the card on file expired, was declined, or hit a limit. Action is needed: update your payment method so billing can retry and your access is restored.

To fix it, open your billing portal from Settings > Billing, update your card, and the next charge will go through. If you are unsure, contact support and we will help you get it sorted.

Cancelled#

The subscription has been cancelled, but you keep access until the end of the current billing period. You do not lose anything the moment you cancel - you have already paid for the rest of the cycle, so you can keep using the module right up to the period end date.

When that date passes, access turns off. Anything you have already published stays exactly where it is - theStacc never removes content you have published to your site or social accounts. To come back, just start a new subscription for the module.

A quick summary#

Admin-granted plans#

If our team has granted you a plan directly - for example a demo or an extended evaluation - your billing page may show a trial-style label even though there is no expiry date. These grants are real, active access: they are tied to your module activation, not to a trial clock, so they will not flip off when a leftover trial date passes. If you have an admin-granted plan, treat it as active. If anything looks off, reach out to support.

How access works across your team#

A module subscription belongs to the project owner's account. Everyone who collaborates on that project rides on the owner's plan - so an invited teammate (or a collaborator from a different account) can create and edit content on a paid project even if their own account has never subscribed. The owner is paying; the rest of the team is along for the ride.

This is intentional and is how access is checked everywhere in the product. The one thing it does not do is leak plan details to people who should not see them: if someone is not actually a member of a project, the system falls back to checking their own account instead of the owner's, so plan and billing information is never disclosed to an outsider who simply knows a project exists.

For more on roles and inviting people, see Workspace & Team.

Your plan limit and how it resets#

Your plan includes a content allowance that refreshes every cycle. The number shown on your billing page is your per-cycle limit - what you can produce in the current cycle - not a pooled total for the whole subscription.

This matters most on annual plans. For example, a plan written as 30 per cycle on a yearly subscription gives you 30 each month (resetting monthly), not 360 to spend however you like across the year. There are two separate timelines:

• Your quota cycle - the window your usage is counted against. It resets on its schedule (most plans reset monthly), giving you a fresh allowance each time.
• Your billing window - when your card is charged next. On a yearly plan this is once a year, even though your content allowance resets every cycle within it.

Each module has its own independent allowance and its own cycle. If you hit the cap for a cycle, generation pauses for that module until the cycle resets - the in-app message tells you when that is. To learn how allowances are counted per module (and what does and does not use up a slot), see Billing & Plans.

Where to check your plan and status#

1. Open Settings > Billing.
2. Find the module you want to check (Content SEO, Local SEO, or Social Media).
3. You will see its current status (Active, Trialing, Past Due, or Cancelled), your plan name, your per-cycle allowance, and your current period dates.

During a trial, the days remaining also appear on your dashboard so you can keep an eye on it without digging into settings.

Related#

• Billing & Plans - pricing, trials, changing or cancelling a plan, invoices, and the billing portal
• Workspace & Team - roles, invites, and how project access works