He is new to the area and needs a barber. He does not ask anyone. He opens the map on his phone at half twelve, taps the three shops at the top, and looks at photos of actual cuts, the rating, and whether the place looks like it is still open. Your fades are better than the shop that got him. None of that reaches him through a phone screen.
You know the listing needs work. But you have a head in the chair from nine to seven, someone waiting, the card machine playing up, and the last photo you uploaded was two barbers ago. It is the job that never becomes urgent because nobody walks in and tells you they could not find you.
So he goes to the shop with 400 reviews and a post from Tuesday, and he sticks. Not for one cut. For every cut, for as long as he lives there, plus his mate who asks where he gets it done. You did not lose $35. You lost a chair that would have been filled every third Saturday for years.
And the shop that got him is not better than you. It is just easier to find.