A landlord with a small portfolio decides they are done taking maintenance calls at 11pm. They search property management in your city, find three companies, and read the reviews. Yours are mostly tenants, mostly about deposits and repairs, and nothing has a reply. They never call.
Which is maddening, because those reviews are the cost of doing the job properly. You withheld a deposit because the carpet was destroyed. You enforced a lease the owner asked you to enforce. You did your job and got a one-star for it, and it is now the loudest thing about your company.
Meanwhile the only page on your site aimed at owners is a contact form under a menu, and everything else — the portal login, the application, the listings — talks to tenants. An owner researching whether management is worth eight percent finds nothing from you that answers the question, so they read someone else's article about it.
And door count is a compounding number. The nine you did not win this year would have been twelve by the time that owner bought again.