A bride, or an office manager with a budget code, opens Google and searches for a caterer in your area. She is not reading your website yet. She opens four or five listings in tabs, skims the photos, the rating, and whether the business has posted since spring, and closes two of them before she has read a single word about your food.
What stings is that your food beats everything on that shortlist. You have run four hundred events. But the enquiry form only reaches you if you survived the tab cull, and the thing that cut you was not the cooking. It was a profile last touched during a slower year.
So you keep meaning to fix it, and you keep not fixing it, because you are loading a van at 6am and doing an invoice at 11pm. The unanswered review from the wedding where the venue moved the timeline on you is still the second thing a stranger reads. Meanwhile the caterer across town posts twice a week and is on every planner's list.
Then December arrives, the corporate season is thinner than last year, and you have no way of knowing how many people planned an event within ten miles of your kitchen, shortlisted three caterers, and never once saw your name.