Somebody two streets over had a break-in. They spent Sunday morning on their phone searching for cameras, saw the same three national ads, tapped the map, and picked from whoever was at the top with the most reviews. You install better equipment and you actually answer your phone, and none of that was on the screen.
What gets to you is the callbacks you do get. Half of them are people who bought a DIY kit, could not get the cameras to stay online, and now want you to fix somebody else's hardware for a fraction of a real job. The good work goes to the company with the visibility, and the cleanup comes to you.
So you keep meaning to post something. You have great install photos on your phone — clean cable runs, a panel done right, a doorbell that finally covers the whole driveway. They sit there. Your profile's last update is from whenever you set it up. Meanwhile the competitor with worse work posts twice a week.
And the next neighbourhood scare comes and goes and you never even knew it happened.