You do good work — better work than the outfit that rolls in from three states away with a magnetic door sign. But when a homeowner opens Google after a hailstorm, none of that is visible. They see three listings, some photos, a rating, and a company that posted this week.
The part that stings is that you know you should be posting. You meant to. But you were on a roof, then quoting, then chasing an adjuster, and the last thing on your profile is from the spring before last.
So the surge comes and goes and you get a share of it from referrals, while the company with a full listing and 200 reviews takes the rest. Then the season ends and the phone gets quiet, which is exactly when you have time to fix it and no money coming in to pay for it.
And next spring, the same thing happens again.