Someone opens a letter they half understand, and by that evening they are searching how long the process takes, what it costs, and whether they need a lawyer at all. They are scared, they are reading in a second language, and they will call whoever explained it in words they could follow.
You have tried to fix it. An agency at four figures a month producing pages you would not put your bar number on. A writer who did not know that "we win cases" is a claim you are not allowed to make. Every draft comes back needing your read, and your read costs more than the writing did.
So the marketing goes on the pile behind the RFE due Friday, the hearing prep, and the client who has called four times this week. Six months pass. Your listing still has that one-star review from a consult that never became a case, sitting there unanswered where every prospective client can read it.
And when policy shifts overnight — as it does — every firm in the city gets a surge of frightened searches in the same week. Yours is the profile that has not been touched since last year.